If your verification is unsuccessful, you’ll receive guidance on how to complete the process correctly. Common issues include:
- Blurry or unreadable ID photos: Try retaking them with better lighting.
- Document doesn’t match your details: Ensure you’re using an official, valid ID.
- Selfie verification failed: Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.
- Expired or unsupported document: Check if your document is listed as supported.
What to do next?
- Try again: Follow the rejection message’s instructions and resubmit your verification.
- Use a different document: If your ID wasn’t accepted, try another supported document.
- Contact Support: If you believe your verification was rejected by mistake, Please contact the customer support team for further assistance.
